Tim is the nicest person to deal with. He is a fantastic representative for his company. He came when my unit broke a month or so ago and fixed it quickly. He explained to me the advantages of having a maintenance contract to keep my unit running properly. I bought the contract - which saved money on the repair. He came this morning to clean and service the unit. When I made the appointment they said he'd be here between 10 and 12. They called around 9:45 and Tim was here at 10. I just can't say enough about the speed with which Gilman responds and the level of professionalism Tim displays.
Overall Experience
Quality
Price
Convenience
I really like Lance - he is knowledgeable and friendly.
Overall Experience
Quality
Price
Convenience
We look forward to our visits with Doug. He is personable, knowledgable, and very helpful. He started as our serviceman but is now our friend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Doug is an asset to Gilman. He is very professional and knowledgeable.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Always friendly and informative technicians and office staff as well.
Overall Experience
Quality
Price
Convenience
Always receive great service from Doug!! He's very knowledgeable, professional, and appreciate him going the extra mile to show me ways to make my unit more efficient!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
No one in our service area does a better job, hands down!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The service was significantly better than promised and expected. Timing/response was nothing short of amazing, the work was efficient and outstanding, and the representative had the best possible customer service skills. The company was extremely well represented. We are most grateful to have found a multi-faceted service organization such as Gilman for out family's needs. We are very appreciative and thankful for you. Respectfully, the Matthews family of Glen Allen
Overall Experience
Quality
Price
Convenience
It was a pleasure to have Doug service my unit!! He is always very friendly and very knowledgeable of my specify unit!!
Overall Experience
Quality
Price
Convenience
Doug performed a routine maintenance Inspection on the customers Air Conditioner.
Tim performed a routine maintenance Inspection on the customers Air Conditioner and Heat Pump.
Doug performed a routine maintenance Inspection on the customers 3 Air Conditioning units.
Tim performed a routine maintenance Inspection on the customers Heat Pump.
Tim performed a routine maintenance Inspection on the customers Gas Furnace.
Jordan performed a routine maintenance Inspection on the customers Air Conditioner.
Kyle performed a routine maintenance Inspection on the customers Air Conditioner.
Lance performed a routine maintenance Inspection on the customers Air Conditioner.
Tim performed a routine maintenance Inspection on the customers Air Conditioner.
Kyle performed a routine maintenance Inspection on the customers 2 Heat Pumps.
Tim performed a routine maintenance Inspection on the customers Heat Pump.
Kyle performed a basic tune up on the customers 2 Heat Pumps
Tim preformed a routine maintenance Inspection on the customers Heat Pump.
Tim preformed a tune up on the customers 2 Air Conditioners.
Doug preformed a routine maintenance Inspection on the customers Heat Pump.